General Manager

SUMMARY:  

The General Manager is responsible for the implementation and administration of policies, procedures, and programs on a day-to-day basis that will assure that the project(s) are well managed:  

• Meets the needs of the property owner(s), and the terms of the management agreements. 
• Conforms to the standards of Transwestern (TW) as the management company.  
• Strives to reduce operating expenses while maintaining or enhancing the quality of the services provided. 
• Exhibit legendary customer service when communicating with tenants, prospective tenants, owners and vendors but always with a focus on productivity and results.   

Please contact Katie Bongard at 612-372-1206 or Katie.Bongard@Transwestern.com 

for more information or apply directly HERE.

ESSENTIAL JOB FUNCTIONS: 

• Professionally represent TW while adhering to the terms and conditions of the management agreement. 
• Accurately, on a timely basis, communicate the owner's needs and requirements to the assigned TW staff. 
• Maintain open and regular communication with the owners or their representatives. 
• Prepare and maintain a Property Manual for each property managed. 
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and TW policies. 
• Initiate and execute day-to-day operational procedures which include:  
• Safety, risk management, efficiency, and TW quality standards. 
  • Financial, personnel, and administrative duties/functions. 
  • Management agreement administration, analysis, review, and feedback to owners and TW. 
  • Contact and interaction with engineering, security, parking and housekeeping/janitorial. 
  • Maintain programs for property interior and exterior, as well as mechanical systems. 
  • Build-outs, renovations, tenant move-ins, and move-outs. 
  • Screen, hire, supervise, mentor and train staff as required, which may include: assistant property manager, chief building engineer (and engineering staff), property secretary, porters and day maids, etc. 
• Comply with local ordinances. 
• Conduct weekly manager meetings with admin., engineers to discuss ongoing activities, highlights of TW, concerns and issues within the building – create team approach to management- and buy in to philosophies. 
• Conduct monthly meetings with accounting manager and project accountant to discuss ongoing activities, financial or reporting concerns and issues with the building or building owner.   
• Maintain a current assessment of property management procedures through the initiation, administration, and reporting of management's analysis. 
• Initiate and distribute timely reports to owners on financial, marketing, and maintenance information. 
• Prepare operating variance analysis comparing budget to actual as directed by the owner. 
• Coordinate training activities for self and staff. 
• Maintain compliance with all TW personnel policies and procedures. 
• Insure all Asset Services policies and procedures are adhered to.  
• Develop/administer property business plan with capital and operating budgets: manage the property within parameters of the budgets and the business plan. 
• Communicate clearly and on a timely basis with project accounting personnel using and/or providing the appropriate documentation. 
• Manage and coordinate day-to-day financial transactions including:  accounts receivable, accounts payable (taking advantage of all available discounts) collection of all rents, miscellaneous income, and charges. 
• Accurate and up-to-date maintenance of required financial records and files. 

PROPERTY MAINTENANCE: 

• Bid and oversee operational and tenant improvement contracts and services.  
• Review construction bid proposals and make recommendations to senior management.  
• Inspect property on a regular basis to check property appearance. 
• Monitor vacancies to ensure cleanliness, stocked vacancy boards and air conditioning level. 
• Keep up preventative maintenance program. 
• Coordinate building and site repairs as needed. 
• Coordinate with staff regarding upkeep of Property Emergency Procedures Manuals. 
• Initiate, contract, and administer all necessary services to maintain and enhance the value, the operating efficiency, and the physical appearance of the property, including:  
  • Building engineer and engineering staff, Assistant Property Manager and Administrative Staff. 
  • Contract services, including housekeeping/janitorial, window cleaning, landscape maintenance, security, parking, metal refinishing, etc. 
  • Quality and performance standards for engineering and contractors ensuring compliance with agreements. 
  • Contracting and monitoring qualified contractors and trades people needed for project or tenant construction and remodeling. 
  • Maintaining current certificates of insurance for all contractors. 
• Create a benchmarking for each of these activities for effective analysis of present operation and support for recommendation of changes in future operation. 

TENANT/LEASE ADMINISTRATION: 

• Maintain ongoing tenant contact/relations program to constantly assess needs and help assure problems are being addressed promptly and to the satisfaction of the tenants and owners. 
• Respond positively and promptly to tenant requests and lease inquiries. 
• Resolve problems to the mutual benefit of the tenant and the owner. 
• Implement and monitor tenant needs assessments. 
• Administer all leases assuring compliance with provisions/ agreements. 
• Determine and execute on a timely basis escalations, reconciliations and rent collections. 
• Maintain current certificates of insurance for all tenants. 
• Work with legal counsel to initiate legal proceedings. 
• If new or renewed leasing is part of terms of the management agreement: 
  
  • Negotiate lease transactions. 
  • Prepare or review letters of intent and leasing documentation for execution.
  • Monitor and maintain the appearance of vacant spaces and marketing materials. 
  • Tour vacancies with prospective tenants. 
  • Conduct/oversee tenant move-in/move-out.
  • Review and approve tenant reports for accuracy. 
  • Prepare and review the Net Present Value (NPV) analyses.
  • Prepare lease commission invoices. 

FINANCIAL ADMINISTRATION: 

• Assist accounting with the preparation of annual capital and operating budgets.  
• Prepare and update capital improvement sections of quarterly investment reports, strategic property plans and capital expenditures summary reports.  

OTHER: 

• Additional duties or projects as assigned by Vice President. 

REQUIREMENTS: 

Education: 

• Bachelor's degree in Business Management, Finance, Accounting, or Human Resource Management or related discipline.  
• Certified Property Manager or Real Property Manager designation or in progress. 
• State Real Estate License required. 

Experience:  

• At least five (5) years (continuous in one operation) and 10+ years of recent property management experience, comparable with the property under consideration in terms of commercial/retail, ownership, tenant lease arrangements, square footage, etc. 

Technical Skills: 

• Must have intermediate to advanced Microsoft Word, and Excel proficiencies. 
• Lotus Notes, Angus, Accounting Software such as MRI, Yardi or CTI proficiency preferred. 

 Personal Skills: 

• Ability to keep information strictly confidential. 
• Strong desire to succeed in an entrepreneurial environment. 
• Must be able to handle multiple projects, changing priorities and a continually heavy workload. 
• Exceptional oral and written communication skills. 
• Strong customer service orientation. 

Physical: 

• None. 

Other: 

• Uses a computer several hours each day. 
• Uses office and audio-visual equipment. 
• Communicates by telephone, fax, e-mail, video conferencing, satellite broadcasting and in-person. 

TEAMWORK APPROACH 

A detailed list of position responsibilities has been developed so that expectations are clearly communicated.  However, it is rarely possible to provide a list that will capture all possible projects and assignments.  Team members are expected to assist with additional assignments that may be requested by direct supervisors, and to lend assistance to other members of the team, when appropriate. 

Please contact Katie Bongard at 612-372-1206 or Katie.Bongard@Transwestern.com 

for more information or apply directly HERE.